SUPPORT
We strive to bring you the most effective support solutions. We have dedicated staff and our support centre is available to assist you 24/7.
Identity Document Verification
If you have deposited to your Iron Duke Poker.com account via credit card, or if you wish to have access to our instant withdrawal features, you will need to verify your identity by completing and returning an identity verification form along with some other identity documentation.
STEP 1 - Please follow this link to complete the identity verification form.
STEP 2 - Together with the verification form we require:
- A legible copy of a valid driver's license, passport, or other government issued photographic ID.
- A copy of the front and reverse sides of any credit/debit card used to deposit on your account
OR
Send the completed form and other documentation to the Iron Duke.com support team via one of the following methods:
- Scan and email to support@ironduke.com
- Take a digital photograph of the documents and email to support@ironduke.com
- Fax to 1-888-212-7135
*You will be notified via email once your documents have been processed. Please note that processing time will vary depending on Support request volume, but will usually be complete within 2 hours.
All faxes, scans and photographs must be easily read, and should match the information stored in your Ironduke.com account information. Your personal information will remain with us in strictest confidence, according to the Ironduke.com privacy policy.
Players are only required to send this information once. If you should have any questions regarding our verification procedures, please contact support@ironduke.com.

