Poker Support
IronDuke Poker’s main goal is being totally dedicated in providing our valued players with top qualiy support.
IronDuke Poker is dedicated to providing the best customer support of any online poker room. All of the IronDuke customer support reps have been trained with impeccable technical knowledge in order to provide our players with the best support possible in the friendliest and personalized manner possible. With lightning fast response times, players have the ability to access our 24 hour support vial email at: support@ironduke.com
If you have problems with or queries about a specific game or table, please provide the game id and number. These are found in the top right hand corner of the poker client software.
Identity Document Verification
If you have deposited to your IronDuke Poker account via credit card, or if you wish to have access to our instant withdrawal features, you will need to verify your identity by completing and returning an identity verification form along with some other identity documentation.
STEP 1 - Please follow this link to complete the identity verification form.
STEP 2 - Together with the verification form we require:
- A legible copy of a valid driver's license, passport, or other government issued photographic ID.
- A copy of the front and reverse sides of any credit/debit card used to deposit on your account.
OR
Send the completed form and other documentation to the IronDuke.com support team via one of the following methods:
- Scan and email to support@ironduke.com
- Take a digital photograph of the documents and email to support@ironduke.com
- Fax to 1-888-212-7135
*You will be notified via email once your documents have been processed. Please note that processing time will vary depending on Support request volume, but will usually be complete within 2 hours.
All faxes, scans and photographs must be easily read, and should match the information stored in your Ironduke.com account information. Your personal information will remain with us in strictest confidence, according to the Ironduke.com privacy policy.
Players are only required to send this information once. If you should have any questions regarding our verification procedures, please contact support@ironduke.com.
IronDuke Live Chat Support
IronDuke Poker is dedicated to providing the best customer support of any online poker room. The IronDuke Poker support staff have impeccable technical knowledge which they provide customers in a friendly and personalized manner. With lighting fast response times, players can access 24 hour support via the revolutionary Live Chat function which is available to all ‘real money’ players.
If you have problems with or queries about a specific game or table, please provide the game id and number. These are found in the top right hand corner of the poker client software. Players can access Live Chat by logging in here.